Policies

Payment Methods: Credit Cards: We accept prepaid orders using Visa, MasterCard, American Express and Discover Cards. After completing your online order form an invoice will be generated and confirmation will be sent to you by email.

Optional: Cashiers Check, Money Order or Personal Check: Mail and make check made payable to: Joy Jewelry P.O. Box 5282 Clearwater, FL 33758 Phone: 561-837-3648

Sales Tax Information: We are required by law to collect applicable Florida sales tax on all Florida shipments.  No sales tax for out of state online orders. If applicable, the tax will be automatically added to your order total upon checkout.

Shipping/Handling: We usually ship by US Postal Priority mail within the continental U.S. unless express shipping method (US Post Express plus insurance) is requested with your order. You should expect to receive your order within 10 days (depending upon item availability it may be longer). 

 We can ship internationally or to military personnel with an APO & FPO address.  If you would like to do so, please email us at joy@joyjewelry.net as it requires special handling. 

All Sales Final!  We will gladly exchange merchandise when returned in its original condition with original payment receipt within 10 business days. An additional shipping/handling charge will be processed by credit card prior to reshipment of exchanged merchandise. All returns must be shipped via insured and pre-paid U.S. Mail  (for your protection and to ensure prompt delivery). Sorry, shipping and handling charges are not refundable.

Product Quality Guarantee: We warrant to the original consumer 30 days from the date of purchase that the purchased article is free of defect in materials and workmanship under normal wear. This product guarantee is void if the article has been damaged by accident, negligence, unauthorized service or other factors not due to defects in materials or workmanship. (Some watches are covered under their own manufacturers warranty. This guarantee does not cover normal wear and tear). If you experience any problems with the quality of our products, please contact us.  If your jewelry requires repairs other than those covered by the warranty, please contact joy@joyjewelry.net for available services. 

Repairs:  Any purchased article of jewelry has a 30-day product guarantee and will be repaired and/or replaced at no charge.  All other repairs not covered under the product guarantee will repaired for a nominal charges plus shipping/handling, contact joy@joyjewelry.net for available services and repair charges.

To make an exchange or need repair by mail, please send the merchandise and your original payment receipt to: Joy Jewelry, P.O. Box 5282, Clearwater, FL 33758

Special Order: Modifications of an item’s design, shape, color of stones and ring sizes are considered special orders.  Absolutely no returns on special orders, trend items or discontinued merchandise.  For special orders please email joy@joyjewelry.net with details for pricing.

IMPORTANT: Dimension: All photographs shown are not of actual size and may vary.  We make every effort to ensure accuracy of information but we reserve the right to make corrections if an error occurs.  PLEASE NOTE: Product information and pictures were correct at the time this was developed.  Due to minor marketing changes in design, or otherwise, the product you buy may differ slightly from the one shown here. 

Privacy and Security of Your Personal Information: Because we gather information about our customers, we feel you should fully understand how we will protect your personal and credit card information. When you process an order through our secure site, your information is encrypted during transmission and once the purchase amount has been approved by your credit card information is removed from our system.  WE DO NOT share your personal information with second parties.

 

Size Chart for Faux Coats and Vests

WOMEN’S SIZE CHART

  XS S M L XL (1X) 2X 3X
SIZE 4-6 8-10 12-14 16 18 20 22
BUST (inches) 33-34 35-36 37-38 39-40 42-44 46-48 50-52
HIP (inches) 35-36 37-38 39-40 41-42 44-46 48-50 52-54

Average coat is 4″ to 8″ larger than body measurement. Average vest is 4″ to 6″ larger than body measurement. Average stretchy knit is 2″ to 4″ larger than body measurement.

TODDLERS 2T-4T

  2T 3T 4T
CHEST (inches) 21 22 23
WEIGHT (lbs) 25-28 29-33 34-37
HEIGHT (inches) 33 36 38

Average coat is 3″ to 5″ larger than body measurement

GIRLS 4-6X

SIZE 4 5 6 6X
CHEST (inches) 23 24 25 26

Average coat is 3″ to 5″ larger than body size

GIRLS (4-14)

  XXS XS S M L
SIZE 2-3 4-6 7-8 10-12 14
CHEST (inches) 21-22 23-25 26-27 28-29 31

Average coat is 4″ to 6″ larger than body measurement